Returns Policy

We warrant that our products will be free of defects as at the time of shipping, however, our products are all subject to the manufacturer’s warranties.

Should an item appear to be defective/faulty within 7 (seven) days from receipt of your order, we shall collect the item and return the item to the manufacturer or its official distributing agent for assessment thereof. If the manufacturer or its official distributing agent determines that the product is indeed defective/faulty and is protected by a warranty, we shall repair and return or replace the item at our costs.

If the product has been inspected by the manufacturer or its official distributing agent and is not regarded as defective/faulty, alternatively if the item is not protected by a warranty, the costs associated with the return of the item, which has not been repaired or replace, will be for your account.

Should an item, protected by a warranty, become defective/faulty within 7 (seven) days from receipt of your order, you shall return the item to us at your own costs. The item shall be inspected by the manufacturer or its official distributing agent. If the manufacturer or its official distributing agent determines that the product is indeed defective/faulty and confirms that it is protected by a warranty, we shall repair and return or replace the item at our costs.

If the item is not protected by a warranty, the costs associated with the return of the item (not repaired or replaced) will be for your account.

If the product has been inspected by the manufacturer or its official distributing agent and is not regarded as defective/faulty, the costs associated with the return of the item (not repaired or replaced) will be for your account.

Should you not be entirely satisfied with the item you have received via the website, you may return the item to us, at your own costs, within 7 (seven) days from receipt of your order. The item should be returned in its original packaging, be unused and in the same, original condition it was received by you. The item shall be inspected by the relevant Store Manager to determine whether the item was returned in its original condition and packaging. As there is no general right of return, the return will be accepted, only if the Store Manager is satisfied with the status of the item and packaging, Family Pet Centre shall refund the purchase price of the item.

Purchases which have been made in store, and where you have had the opportunity to examine the item before purchasing same, shall not have a general right of return. Each matter will be assessed based on its own merits.

“Change-of-heart” returns shall not be accepted.